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Return to sender

What to do?

1. Notify us by email, within 14 days of receiving your order, that you want to return something.

2. Send your items and the original packaging back to us within 14 days from your notification.

3. The return shipment cost must be paid by you, and is not covered by Bastard Print.

4. You will receive your refund within 14 days after we receive the notification. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.

5. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.


Our return address is:
Bastard Print // weheart
Karupvej 6
8000 Aarhus
Denmark

 

General terms of returning items

You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please Contact us if you want to return a product.

After you have received the items you ordered, you may carefully examine and try the items with in the period of 14 days, but only in a manner as you would if you examined the products in an offline store. Have the items been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused.

Where applicable we will give you a full refund of the purchase price that you return to us. The refund will be paid back to the credit card used to pay for the order within 14 days of receiving the notification or the model withdrawal form. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.

The shipping expenses for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself.

The items are your responsibility until they reach our warehouse. Please make sure you pack the return safely to prevent any damage to the products or boxes. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.

 

Damaged or faulty items

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us.

If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products. 

You are entitled to give notice of defects for a period of 24 months. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem.

You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case. Accordingly, the provisions on defects in the Danish Sales Act apply.   

If your claim is valid we will of course cover your shipping expenses for returning the item to us. Please provide us with documentation for your expenses.

The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as a proof of sending the items back.